Refund Policy

Refund & Cancellation Policy

We want you to be completely satisfied with EventPix. Here's our straightforward refund policy.

Last updated: April 15, 2026

📋 Quick Summary

Full refund within 48 hours of purchase if event hasn't been used

Refund within 7 days if face recognition doesn't work for your event

Refunds processed within 5-7 business days

No refund if photos have been shared with guests

You purchased a paid plan but haven't uploaded any photos or shared the event with guests, and it's within 48 hours of purchase.
The AI face recognition feature consistently fails to produce results for your event (technical failure on our end), reported within 7 days.
You were charged incorrectly (duplicate payment, wrong amount, etc.).
A critical platform outage prevented you from using the service during your event.

Photos have already been uploaded and shared with guests (the service has been materially consumed).
The event has expired naturally (past the plan's duration).
Dissatisfaction with face recognition accuracy on specific low-quality or group photos (accuracy depends on photo quality).
Change of mind after the event has started and the gallery is live.
Requests made more than 30 days after purchase.

Email support@eventpix.in with your registered email, event name, and reason for refund.

Our team will review your request within 24 hours and may ask for additional information.

Approved refunds are processed via the original payment method within 5-7 business days.

You'll receive an email confirmation once the refund has been processed.